Business is currently good and there is optimism in the air for the development of many companies and the industry as a whole. The document and small packages have had a good growth since the beginning of the year. Growth is mainly due to the good development in the offshore, finance, construction and manufacturing sectors. With the economic upturn in the construction industry, their Import Express product has experienced significant development. Trade with China and Asia in general has increased exponentially on both import and export sides. The trend seems to be ongoing and if you look at the Express business as a barometer, the future of these markets looks extremely promising. According to the business development manager of Mauritius Post Ltd, EMS traffic is constantly increasing, and with an increase in operations in the various economic sectors in Mauritius, they are optimistic about the possibility of this growth.
All companies working close to the tourism sector, such as UPS, in particular, feels that there may be growth in its market, while those who rely heavily on the textile industry feel threatened by the slight drop in sales due to the decline in the textile sector. Some companies are worried about the textile industrys decline. However, although many companies in the textile sector are down, there are others who grow very well and they have to target these companies. Because UPS works the most with tourism, they feel that their markets can easily expand, relatively in the tourism sector.
Needs new service
In terms of competition, most companies are sure to remain in the game. There will always be competition in the field and they must find a way to offer better services. Fortunately, all of the bidding services in Mauritius began at about the same time, so there is not much to catch up with. EMS hopes, for example, to improve its services with its new association with Universal Postal Union (or UPU), which group more than 130 members worldwide. When you register a member account at UPU, you will receive feedback about their service and an indication of their performance, which will help improve their services. To Fedex, the courier market is small and does not grow enough. Therefore, there is not only a need to offer better services to stay in the competition, but also a need to find new services. There is a development, not just competition. The development of information technology encourages people to send documents via the Internet and they can not continue to rely on the traditional services they have always offered. They must understand the new needs of the population to create new services. There was a proposal to re-group all companies in the courier industry to discuss ethics and gather ideas that can help the courier industry meet the industrys new challenges.
Hopefully, developments in IT will not only change within the sector, but can also create new markets. Developments in IT can also have a positive impact on growth. While people use email and it reduces the delivery of documents, it can also open opportunities through e-commerce. With the growth of e-commerce, more goods will need to move, and they will be there for deliveries. One of the concerns that concern companies in the courier industry is smuggling and drug trafficking. Some companies start using the latest technologies to strengthen security and reduce paperwork that can slow down delivery. There is another proposal that a legal framework be established to define activities in the courier services to protect businesses and enable them to grow healthy. Other companies use state-of-the-art technology and organize human resources on screen packs faster. They also work closely with Mauritius customs authority to streamline bureaucracy in connection with acceptance of express deliveries coming to Mauritius. This includes the negotiation of small packages prior to the aircrafts arrival by submitting an electronic copy of the manifest and the invoice to the Customs.
DHL has also invested in its own x-ray machine to identify contagious and suspicious substances packed in packages in Mauritius.